FAQ
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Is Enrou a new brand? +
Yes — Enrou is a new, premium streetwear brand. We release in small batches and focus on quality, detail, and delivering exactly what you see.
How do I join the VIP Club, get 20% off, free shipping, and early access? +
You’ll get your code instantly by entering your number below or tapping “SMS” in our Instagram bio.
Are these pieces pre-made or pre-order? +
Everything is pre-made and ready to ship.
When does my order ship? +
Orders ship within 1–2 business days.
What’s your return policy? +
10-day return window after delivery (eligible items). No exchanges right now. See the FAQ page for full details.
How do I pick my size? +
Use the size chart on the product page. Between sizes? Size up for a relaxed fit.
How do I track my order? +
You’ll get tracking by email/SMS once your label is created, or use the “Tracking” link in the menu.
Where do orders ship from? +
Chicago, IL.
